115 is a free number for homeless people looking for emergency shelter. From listening and providing information to finding a place to stay, here is how 115 works.

115 is an emergency number to call when you are looking for a place to sleepfor the night. 115 does not have its own rooms or shelters; it coordinates emergency housing and directs people to appropriate facilities. The operators assess the urgency and the caller's social situation. It directs you to the most suitable accommodation solution and can provide information on available assistance and rights.

This emergency number operates 24/7, every day of the year. It is not just a winter service; you can call 115 all year round. 115 operators answer calls between 8 a.m. and midnight. They are social workers, psychologists, and more. Night staff, such as those from Social Reintegration and Accommodation Centers (CHRS), take over for the night shift. Specific hours and staff vary from one city to another. Theorganization is managed at the departmental level.

Anyone can call 115. Generally, a simultaneous translation service is available to assist in all languages. You can call this number to find accommodation for yourself or to report someone in need. In some departments, such as Paris, it is possible to report a homeless person online.

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For emergency accommodation, you must call 115. To find long-term housing or a place to rest, you can visit soliguide.fr. Simply search for your specific need by keyword and location.

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