When a situation becomes threatening—such as extreme isolation, psychological distress, violence, or simply a danger to a child—it is important to call the right emergency number for help. These numbers are available 24/7, are free of charge, and connect you directly to the appropriate support (saving time and ensuring effective assistance). Here are the main numbers to know.
The 115 is the national social emergency number. It is intended for people who are homeless, transient, or facing circumstances related to the risk of eviction or loss of housing. This service is free, and available at all times.
More specifically, it allows you to reach the SIAO (Integrated Reception and Orientation Service) to be directed toward emergency housing or social support. This number plays a vital role. It receives several million calls each year and is often the first point of contact in a social crisis.1.
In case of psychological distress,suicidal thoughts , or if you are simply worried about a loved one, dial 3114.
This free national number is available 24/7, throughout all French territories (metropolitan and overseas), and allows you to speak with trained professionals (psychologists, nurses) who are there to listen and provide guidance.2.
The existence of this number highlights the major importance of suicide prevention and mental health (2025 national priority).
The 119 number is dedicated to all situations where a child is in danger, whether due to abuse, neglect, or violence. Calling this number means taking action and enabling a rapid response. It is free, confidential, and specialized services will take over to ensure the child's protection and support.
The 114 is the unique national number for people deaf, hard of hearing, aphasic, or deaf-blind. It allows you to contact emergency services via SMS, fax, video call, or chat, available 24/7. It therefore ensures equal access to emergency services3.
In France, more than 7 million people are affected by hearing loss. This system helps ensure that no one is left without support4.
The 3119 is a national telephone and online support service for women who are victims of (domestic or family) violence. It provides a way to be heard, and directed toward legal and social support. This number is essential in the fight against violence against women.
Knowing these numbers also means being better prepared to provide support, act as a witness, and/or take action in an emergency.
On Soliguide.fr, you can easily find social emergency, listening, or health services, as well as local organizations that support people in need:
The practical guides Soliguide can also walk you through how to understand your rights and procedures and the support available near you.
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How can I contact Soliguide?
You can reach us:
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1. Info.gouv.fr – Modernizing the 115 service
2. Info.gouv.fr – 3114: the national suicide prevention hotline
3. Handicap.gouv.fr – 114: the emergency number for the deaf or hard of hearing
4. Gendinfo – March 13, 2025. National Hearing Day: the importance of knowing 114.
