Declaring income, renewing health insurance rights, looking for a job, making a medical appointment... Almost all administrative procedures and public services are now digital. For those who don't master the internet or digital tools, this creates a tangible, everyday barrier.
In France, 13 million people struggle with digital technology. Many of them simply don't know that free help is available in locations close to them.
Digital support isn't just about learning to use a computer.
This includes: creating or recovering an email address, using France Connect, filling out an Ameli or CAF online form, securing your passwords, avoiding scams, or even using a phone for common tasks.
Each organization tailors its support to the individual's level and needs.
Since 2021, the government has rolled out over 4,000 digital advisors nationwide, affiliated with local organizations such as neighborhood centers, social centers, libraries, and associations. Their mission is to provide free, often walk-in support to individuals or small groups struggling with digital technology. To find your nearest digital advisor, visit conseiller-numerique.fr.
France Services centers are available in all cities and many rural communities, offering support for online administrative procedures with numerous organizations (CAF, CPAM, Pôle Emploi, taxes, etc.). Libraries and media libraries are also valuable, yet often overlooked, resources: many offer free computer access and staff who can guide users.
Find a France Services center
Many local associations offer digital workshops, often in a more informal and welcoming setting.
Emmaüs Connect, for example, specifically supports vulnerable individuals. Soliguide lists all these organizations near you, searchable by city, postal code, or theme, to help you find the most suitable resource for your situation.
Find a digital workshop
Before visiting a support center, it can be helpful to note down what you want to do: a specific task, creating an account on a website, or understanding a letter or document received by email. The clearer your request, the more effective the support will be. Also remember to bring your login details or administrative documents if you wish to complete a task on site.
The goal of digital support is not to do things for you, but to give you the tools to be self-sufficient. In just a few sessions, you can learn to browse the internet safely, manage your email inbox, use online public services, or recognize a scam attempt (phishing).
On Soliguide find all digital assistance structures available near you.
Simply enter your city or postal code to quickly find the nearest location, along with its opening hours, contact details, and services offered.
