In France, 9.1 million people live below the poverty line (INSEE, 2022). For many of them, accessing healthcare is an uphill battle. 87% of people in precarious situations forgo care and prevention for financial reasons (Médecins du Monde, 2023), and they are 2.9 times more likely to develop serious illnesses than the rest of the population (DREES, 2022). More broadly, one in three French people considers access to healthcare difficult — a proportion that rises to 44% in rural areas (IPSOS for the Secours Populaire, 2024).
Beyond financial barriers, it is often information that is lacking: 40% of those concerned do not apply for the benefits they are entitled to because they do not know who to turn to (DREES, 2022). Knowing where to find a GP who accepts the complementary health solidarity scheme (CSS), a free psychology consultation or a drop-in screening centre: this is information that can change a life, yet remains too little accessible today.
In response to this situation, Solinum is developing a map of health services on Soliguide to:
This new project builds on Soliguide, a platform that already lists essential services for people in difficulty. The platform references more than 150,000 solidarity services in France and is a key tool for directing vulnerable populations.
The overhaul of the health category on Soliguide was developed with healthcare professionals, social workers and people directly concerned.
Nearly 600 responses collected via an online questionnaire, operational committees conducted in 9 departments and 13 interviews with key medico-social actors including 3114, APF France Handicap and Médecins du Monde, helped build a coherent architecture grounded in real field needs.
The overhaul is based on a sub-category system structured around 7 dimensions:
In total, 24 new services enrich the offering for much more precise referrals. The primary objective is to facilitate entry into mainstream services for those most distant from the healthcare system.
The project mobilises a dense network of national and local actors:
Croix-Rouge française, Samu Social, UNIOPSS, Gynécologie Sans Frontières, the DGCS, the Direction Générale de l'Offre de Soins, and dozens of territorial structures such as the PASS, PTSM, CPAM and the Planning Familial.
Solinum also collaborates with AtlaSanté, the reference professional tool for ARS. Data referenced on Soliguide will be shared, ensuring complementarity between directing vulnerable populations and territorial management of services.
Alongside Soliguide, Solinum is developing Solidata: a territorial analysis platform freely accessible to all solidarity actors.
Through interactive dashboards, associations, local authorities and ARS can:
The food project, conducted in 2023 using the same approach, gives an idea of what this method can produce at scale:
✅ 13,350 services listed
✅ 6,233 people reached.
With this project, Solinum confirms its ambition:
👉 using technology to reduce inequalities in healthcare access.
By facilitating access to information and referrals, this map of care services could become a major lever to:
Discover on Soliguide.fr
Written by ©solinum
